Terms & Conditions

Effective 24 April 2026

These Terms & Conditions (“Terms”) form a binding agreement between you and Triorb Global Solutions Pvt Ltd (“NexOrb”, “we”, “us”) when you access www.nexorbglobal.com, our applications, or any NexOrb product or service. By using the site you agree to these Terms.

1. Definitions

• Site — the NexOrb website and all subdomains.
• Products — physical devices sold under the NexOrb brand (the five-orb ecosystem and accessories).
• Services — design consultation, installation, commissioning, and after-sales support.

2. Use of the site

You may view and share the site for personal, non-commercial use. You may not scrape, reverse-engineer, circumvent security, or use automated agents to interact with the site without our written permission.

3. Intellectual property

The NexOrb name, logo, the names of each Orb (AuraOrb, SentinelOrb, CoreOrb, FlowOrb, PulseOrb), design language, copy, and graphics are the property of Triorb Global Solutions Pvt Ltd or its licensors. Nothing on the site grants you a licence to use these marks.

4. Orders & pricing

• Prices on the site are in Indian Rupees (₹) unless otherwise stated and include applicable GST.
• An order is confirmed only when we issue a written confirmation. We reserve the right to decline or cancel any order.
• Lead times quoted are estimates; exact timelines are confirmed at the design-freeze stage.

5. Installation & services

Installation is performed by NexOrb-authorised partners. Site readiness (power, network, structural work) is the customer’s responsibility unless explicitly included in the scope. Any change beyond the signed scope is handled through a written change order.

6. Warranty

Each Product carries a manufacturer warranty as described in the product documentation, typically covering parts and labour for defects under normal use. Warranty excludes damage from tampering, unauthorised modification, power surges outside IS-standard limits, or force majeure.

7. Returns & refunds

Custom-configured systems are non-returnable once installation has begun. Unopened standard accessories may be returned within 7 days of delivery for a full refund, less shipping charges.

8. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of or in connection with these Terms will not exceed the total amount paid by you for the specific Product or Service giving rise to the claim. We are not liable for indirect, incidental, or consequential loss.

9. Privacy

Your use of the site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Third-party services

Some features rely on third-party platforms (voice assistants, streaming services, mapping). We do not control them and are not responsible for changes to their terms or availability.

11. Force majeure

Neither party is liable for delay or failure due to causes beyond reasonable control, including acts of God, government action, strikes, supply-chain disruption, or internet outages.

12. Governing law & jurisdiction

These Terms are governed by the laws of India. Courts at New Delhi shall have exclusive jurisdiction, subject to binding arbitration under the Arbitration & Conciliation Act, 1996 where the parties mutually elect it.

13. Changes to these Terms

We may revise these Terms from time to time. Material changes will be notified on this page and take effect on the revised date shown above.

14. Contact

Triorb Global Solutions Pvt Ltd
Email: Info@nexorbglobal.com
Phone: +91 78 38 78 9000